Last Updated: June 9, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Account means a unique account created for You to access Our customer portal, scheduling system, Website features, or other parts of the Service, when available.
Company, referred to as “the Company,” “We,” “Us,” or “Our,” means IJN Eastside Heating & Cooling, located at 275 E Linden Avenue, East Rochester, New York 14445.
Cookies are small files placed on Your computer, mobile phone, tablet, or other Device by a Website. Cookies may store details about Your Website activity, preferences, and browsing history.
Country refers to the United States, specifically the State of New York.
Device means any Device capable of accessing the Service, including a computer, mobile phone, smartphone, or tablet.
Personal Data means any information relating to an identified or identifiable individual.
Service refers to the IJN Eastside Heating & Cooling Website and related Services, including heating, air-conditioning, HVAC maintenance, system installation, repair, water-heater service, estimate requests, appointment scheduling, customer support, and related communications.
Service Provider means a person or business that processes information or performs Services on behalf of the Company. Service Providers may include hosting companies, CRM platforms, scheduling systems, communication providers, payment processors, analytics providers, and advertising platforms.
Third-Party Social Media Service means a social network, platform, or third-party Website through which a user may interact with or access information about Our Service.
Usage Data means information collected automatically through the use of the Service or its technical infrastructure.
Website refers to IJN Eastside Heating & Cooling, accessible at:
You means the individual accessing or using the Service, or the company, property owner, tenant, representative, or other legal entity on whose behalf the individual is using the Service.
While using Our Service, We may ask You to provide information that can be used to contact or identify You.
This information may include:
First and last name
Email address
Telephone or mobile number
Service address
Billing address
City, state, and ZIP code
Property information
HVAC system or equipment information
Appointment preferences
Estimate or service-request details
Service and communication history
Payment or billing information
Information included in messages, forms, or customer-support requests
We collect only the information reasonably necessary to respond to Your request, provide Services, manage appointments, process transactions, and operate Our business.
Usage Data may be collected automatically when You use the Website.
Usage Data may include:
Internet Protocol address
Browser type and version
Device type
Operating system
Pages visited
Time and date of visits
Time spent on Website pages
Referring Website
General geographic location
Unique Device identifiers
Technical and diagnostic information
When You access the Website through a mobile Device, We may collect similar Device and browser information automatically.
IJN Eastside Heating & Cooling does not sell, rent, or share mobile opt-in information or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be shared only with Service Providers that help Us:
Deliver SMS messages
Manage customer communications
Schedule appointments
Provide customer support
Operate Our CRM system
Process payments
Maintain Our technology systems
Text-messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional use.
A Cookie is a small file placed on Your Device.
You may configure Your browser to refuse Cookies or notify You when a Cookie is being sent. However, some Website features may not function correctly when Cookies are disabled.
Certain parts of the Website and Our emails may contain small electronic files known as web beacons, pixel tags, clear GIFs, or single-pixel GIFs.
These technologies may help Us:
Count visitors
Confirm whether an email was opened
Understand Website activity
Measure content performance
Verify system functionality
Necessary or Essential Cookies
Type: Session Cookies
Administered by: IJN Eastside Heating & Cooling
These Cookies are necessary to provide Website functions, process form submissions, support security, and prevent fraudulent activity.
Cookie Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: IJN Eastside Heating & Cooling
These Cookies record whether You accepted or dismissed Our Cookie notice.
Functionality Cookies
Type: Persistent Cookies
Administered by: IJN Eastside Heating & Cooling
These Cookies remember Your preferences, form details, language selections, or other Website settings.
Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: IJN Eastside Heating & Cooling or third parties
These Cookies help Us understand Website traffic, page performance, visitor activity, and how users interact with Our content.
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
IIJN Eastside Heating & Cooling may use Personal Data for the following purposes.
Providing and Managing Services
We may use Your information to:
Respond to service requests
Schedule, confirm, or reschedule appointments
Provide heating and cooling Services
Perform HVAC maintenance and repairs
Prepare estimates and proposals
Install equipment
Provide water-heater Services
Manage customer-support requests
Send invoices, receipts, and account notices
Communicating With You
We may contact You by:
Telephone
SMS or text message
Voicemail
Website chat
Other electronic communication
Communications may include appointment confirmations, technician-arrival notifications, scheduling updates, estimates, invoices, maintenance reminders, customer-support responses, and other service-related information.
We may use Your Personal Data to fulfil a purchase, repair, installation, maintenance agreement, proposal, work order, or other contract between You and IJN Eastside Heating & Cooling.
Marketing Communications
When You have provided the appropriate consent, We may send:
Seasonal HVAC tips
Maintenance reminders
Special offers
Promotions
Discounts
Service announcements
Information about related Services
You may opt out of marketing communications at any time.
Opting out of marketing messages will not stop necessary service-related communications.
Improving Our Service
We may use information to:
Analyse Website activity
Identify usage trends
Improve customer service
Measure campaign effectiveness
Improve Website functionality
Prevent fraud or misuse
Protect Website security
Develop new Services
Improve Our communications and customer experience
Business Transactions
We may use or transfer information in connection with a merger, acquisition, financing, restructuring, sale of assets, dissolution, or similar business transaction.
IJN Eastside Heating & Cooling will retain Personal Data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
We may retain information to:
Provide Services
Maintain customer and service records
Administer warranties
Comply with tax, accounting, insurance, and legal requirements
Resolve disputes
Prevent fraud
Enforce agreements
Respond to regulatory requests
Usage Data is generally retained for a shorter period unless it is needed for security, Website improvements, fraud prevention, or legal compliance.
Transfer of Personal Data
Your Personal Data may be processed at Our business location and in other locations where Our Service Providers operate.
This means information may be transferred to or stored on systems outside Your state, province, country, or jurisdiction.
Data-protection laws in those locations may differ from the laws where You live.
By submitting Your information, You acknowledge that such transfers may occur.
IJN Eastside Heating & Cooling will take reasonable measures to ensure Personal Data is treated securely and in accordance with this Privacy Policy.
You may contact Us to request:
Access to Personal Data We maintain about You
Correction of inaccurate information
Updating of outdated information
Deletion of Personal Data
Information about how Your Personal Data is used
We may ask You to verify Your identity before completing a request.
Certain information may be retained when required or permitted for:
Legal compliance
Tax or accounting requirements
Warranty records
Insurance purposes
Fraud prevention
Safety records
Dispute resolution
Contractual obligations
Business Transactions
If IJN Eastside Heating & Cooling is involved in a merger, acquisition, sale of assets, financing, or business restructuring, Personal Data may be transferred as part of that transaction.
We will provide notice when required if Your Personal Data becomes subject to a materially different Privacy Policy.
Law Enforcement
We may disclose Personal Data when required by law or in response to a valid request from:
A court
Government agency
Regulatory authority
Law-enforcement organisation
We may disclose Personal Data when We reasonably believe disclosure is necessary to:
Comply with a legal obligation
Protect the rights or property of IJN Eastside Heating & Cooling
Investigate suspected fraud or wrongdoing
Protect customers, employees, contractors, technicians, or the public
Respond to emergencies
Protect against legal liability
Security of Personal Data
The security of Your Personal Data is important to Us.
We use commercially reasonable administrative, organisational, and technical measures designed to protect information against:
Unauthorised access
Misuse
Loss
Alteration
Disclosure
Destruction
However, no Internet transmission, email system, mobile network, or electronic-storage method is completely secure.
Although We take reasonable steps to protect Personal Data, We cannot guarantee absolute security.
Service Providers
Service Providers may access Personal Data only when necessary to perform Services on Our behalf.
These providers may include:
Website hosting providers
CRM platforms
Appointment-scheduling systems
Email and SMS providers
Customer-support platforms
Payment processors
Financing providers
Analytics providers
Advertising platforms
Professional advisers
Equipment suppliers
These Service Providers process information according to their own privacy policies, contracts, and applicable laws.
Analytics
We may use third-party analytics providers to monitor and analyse Website performance and visitor activity.
Google Analytics
Google Analytics may collect information about Website traffic, Device activity, referral sources, and interactions with Our Website.
Google processes this information according to its own Privacy Policy.
You may be able to limit Google Analytics by using browser controls, Cookie settings, or Google’s Analytics opt-out browser tools.
Other Analytics Providers
We may use additional analytics platforms to evaluate Website functionality and user activity.
Their collection and processing of information will be governed by their own privacy policies.
Email Marketing
When permitted by law or when You have provided consent, We may send marketing emails containing:
HVAC maintenance tips
Seasonal reminders
Special offers
Promotions
Discounts
Service information
You may unsubscribe by following the instructions included in an email or by contacting Us.
Unsubscribing from marketing emails will not prevent Us from sending transactional or service-related messages.
Payments
IJN Eastside Heating & Co
IJN Eastside Heating & Cooling may use third-party payment processors to process:
Service payments
Equipment purchases
Deposits
Invoices
Repairs
Installations
Maintenance plans
Financing transactions
We generally do not directly store complete payment-card information.
Payment details are submitted to and processed by third-party payment providers, whose use of information is governed by their own privacy policies.
Payment processors may follow Payment Card Industry Data Security Standard requirements.
We may use advertising and remarketing Services to display advertisements after You visit Our Website.
We and Our advertising providers may use Cookies, pixels, Device identifiers, and similar technologies to:
Measure Website traffic
Understand browsing activity
Evaluate advertising performance
Show advertisements based on general interests or location
Improve marketing campaigns
Advertising providers may include Google, Facebook, Instagram, Meta, and similar platforms.
You may limit personalised advertising through:
Browser Cookie settings
Website Cookie preferences
Mobile privacy settings
Platform advertising preferences
Apple App Tracking Transparency settings
Android advertising controls
By providing Your mobile telephone number and checking the applicable consent box, You consent to receive SMS or text messages from IJN Eastside Heating & Cooling.
Message Types
Messages may include:
Appointment confirmations
Appointment reminders
Scheduling updates
Technician-arrival notifications
Estimate and proposal updates
Invoices and payment notices
Customer-support responses
Service follow-ups
Maintenance reminders
Opt-in confirmations
Opt-out confirmations
Safety or service notifications
When You separately consent to marketing messages, You may also receive seasonal HVAC information, promotions, discounts, special offers, and service announcements.
Consent to receive marketing SMS messages is not a condition of purchasing Goods or Services.
You may opt in by:
Submitting Your mobile number through Our Website
Completing a service-request form
Requesting an estimate
Checking an SMS consent box
Providing consent during a customer-service interaction
Using another clearly disclosed opt-in method
Message Frequency
Message frequency varies depending on Your appointments, requests, Service activity, and communication preferences.
You may receive up to two messages per day depending on Your interaction with IJN Eastside Heating & Cooling.
Opt-Out Instructions
You may opt out of text messages at any time by replying:
STOP
After You reply STOP, We may send one final confirmation message stating that Your opt-out request was completed.
You will not receive additional messages unless You opt in again.
For assistance, reply:
HELP
You may also contact Us at:
Phone: +1 315-584-3617
Email: [email protected]
Message and Data Rates
Message and data rates may apply depending on Your wireless carrier and mobile plan.
Wireless carriers are not responsible for delayed, blocked, or undelivered messages.
No Sharing of Mobile Opt-In Data
IJN Eastside Heating & Cooling does not sell, rent, or share mobile opt-in information or SMS consent data with third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be shared only with Service Providers, telecommunications providers, carriers, aggregators, and technology vendors necessary to operate and deliver the SMS program.
Information collected through the SMS program will be used for purposes You have agreed to, including:
Appointment communications
Service updates
Estimate notifications
Billing communications
Maintenance reminders
Customer support
Promotional messages for which You provided separate consent
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us by email: [email protected]
IJN Eastside Heating & Cooling
275 E Linden Ave East Rochester, NY
© IJN Eastside Heating & Cooling - All Rights Reserved